Clarify is a sophisticated voice and data recording solution for advanced business applications.

Fixed & Mobile

Fixed line, Extension and Mobile recording in a single integrated solution.

VoIP & SIP

SIP trunks and IP extensions are also recorded to the same integrated solution.

CRM/Database Integration

Link valuable customer information to your recordings for search and playback.

Agent/Call Evaluation

Ensure you deliver the best possible levels of customer service.

FCA Compliant

We ensure that RecordX meets all the recommended compliance needs.

PCI DSS Compliant

We support many options to allow you to mask certain credit card details.

Clarify puts your business back in your hands, with a powerful and innovative communications management solution

Introducing Clarify Voice and Data Recording

Clarify is a sophisticated voice and data recording solution for advanced business applications. More than just a great call recorder, Clarify is a powerful management tool, custom built to a business’ unique specification and powered by our award-winning real-time Oak Communications Platform (OCP). Choose from a range of recording and analytical tools that enable you to capture, interpret and manage communications across your business as never before.

Resolve Disputes

Find calls quickly and email an extract to your client to confirm contract details.

Demonstrate Compliance

Show that FCA & PCI DSS call recording rules have been followed.

Monitor Quality

Review recordings to ensure that clients have been dealt with professionally.

Improve Performance

Work with staff to develop their telephone and telesales techniques.

Trusted By The Best

The Oak Communications Platform (OCP)

Clarify is built upon the new and award-winning Oak Communications Platform (OCP) for a faster, more powerful solution that grows with your business.

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Benefits of Call Recording

Call Recording will enable you to record all telephone orders and discussions and you can quickly confirm back to a customer what was agreed, which resolves any disputes quickly. Find out more

FCA & PCI DSS Compliance

Our products meet the regulatory requirements defined by the FCA and other regulatory bodies. They are updated regularly to ensure that they continue to meet new regulations. Find out more

Customer Support

We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more

Latest Call Recording News

  • Oak Appoints New Voice Processing D...

    Feb 06th 2017 Read more

  • NTA and Oak Collaborate On PCI and ...

    Feb 06th 2017 Read more

  • Oak Invests In High Level Qualifica...

    Jul 08th 2016 Read more

  • A Beginner's Guide to Call Recordin...

    Sep 17th 2015 Read more

What Customers Are Saying

“Oak provides user-friendly, reliable telephone technology.”
— Hilary Barden, England Marketing
“Your call recording capabilities have really driven our sales teams to be able to focus on their customer retention rates.”
— Yvonne Meade, Clearswift Ltd

Featured Case Study

Featured Case study image

When Dial An Exchange needed to upgrade their call management to improve their customer service levels, they came to Oak. Case study attached. Hopefully one of the attached logos is suitable. Read the case study

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