RecordX is the award winning unified Call Recording system that includes fixed line, mobile and VoIP recording in a single solution.
Single & Multi-Site
Single and multi-site options in a single integrated solution.
VoIP & SIP
SIP trunks and IP extensions are also recorded to the same integrated solution.
Link valuable customer information to your recordings for search and playback.
Ensure you deliver the best possible levels of customer service.
We ensure that RecordX meets all the recommended compliance needs.
PCI DSS Compliant
We support many options to allow you to mask certain credit card details.
We offer complete Call Recording solutions, with all the advanced search & playback features you'd expect and more!
Introducing RecordX Call Recording
RecordX is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.
RecordX works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.
Find calls quickly and email an extract to your client to confirm contract details.
Show that FCA & PCI DSS call recording rules have been followed.
Review recordings to ensure that clients have been dealt with professionally.
Work with staff to develop their telephone and telesales techniques.
Most Innovative Channel Product
Comms Business Awards 2011 Winner (Application Software)
Benefits of Call Recording
Call Recording will enable you to record all telephone orders and discussions and you can quickly confirm back to a customer what was agreed, which resolves any disputes quickly. Find out more
FCA & PCI DSS Compliance
Our products meet the regulatory requirements defined by the FCA and other regulatory bodies. They are updated regularly to ensure that they continue to meet new regulations. Find out more
We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more
What Customers Are Saying
“Oak has phone monitoring & voice recording near perfection. No-one we demo it to dislikes it, no-one! It's down to their persistence in Research & Development.”
“The support, service and training provided by Oak is exemplary. Truly a delightful company to be associated with.”
Featured Case Study
When ambitious, Brighton based Telecommunications Services firm Focus Group needed to upgrade their Call Management and Call Recording systems, they came to Oak. Read the case study
How to buy - If you'd like to be put in touch with your nearest Oak Innovation reseller, GET IN TOUCH!