Call Recording & Quality Measurement
Take control of communications, with an intelligent solution that captures vital information and enhances every conversation.
See the bigger picture with recording that traces a call from beginning to end, across both voice and screen interactions.
Establish precisely ‘who said what’ on a call with the ability to listen to each side of the conversation in turn.
Keep recorded data secure and available for as long as you need. Archive older recordings to free up valuable disk space.
Find out how call recording and Payment IVR can help you meet the latest requirements from the FCA, PCI DSS, MiFID II and GDPR, as well as supporting best practice safeguarding advice.
Listen to calls in progress to assess performance, train new employees and support staff handling challenging calls.
Fine-tune your solution to fit the way you operate. Use rules-based recording that define what is recorded, automate processes to save time and control access to enhance security and meet compliance requirements.
Improve workflow and customer service by using our API to integrate your call recorder with your CRM or other recognised databases. For a full handle on communications, consider call reporting for more efficient call management.
As the world goes online, one-to-one customer conversations are your chance to stand out from the crowd. Equipping staff to provide a friendly and informed service shows you care and are ready to help.
Because one size doesn’t fit all, we offer two call recording platforms with a range of capabilities. Need some help? Get in touch.
Sophisticated voice and screen recording for advanced business applications. Analyse customer interaction by listening to each side of the conversation alongside screen activity. Clarify secure recording is ideal for businesses looking to focus on customer experience and support compliance.Avaya Brochure ShoreTel Brochure
“Every one of our sales team is now better at what they do. If that accounts for just 2 or 3 more bookings a year each, then we have achieved a return on our Oak investment within 12 months. But more than that, we understand the ‘why’ and ‘how’ of what makes successful communications.”
Oliver Green, Managing Director
“As head of compliance at Jobserve, I know that our Oak solution ticks all the legal boxes both in principle and in practise. In fact, we’ve been so pleased with our call recording system that we’ve installed it at one of our sister businesses, Colchester Utd Football Club, and also at our Atlanta office in the US.”
Alan Swan, IT Compliance Advisor
Jul 03 20186 steps for deploying quality measurement in your contact centre
Apr 30 2018GDPR - Do I need to seek consent?
Apr 30 2018GDPR - Get the information you need
Apr 26 2018Clarify Version 2.0 Targets Avaya IP Office Customers