On-site, On The Phone & Online - Oak has it covered.
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Choose your perfect plan.
|Support Features||Bronze||Silver||Gold||Platinum||Platinum +|
|Support Centre Access|
|Remote Training Session(s)|
|Remote Client Installation|
|24 Hour Assistance|
|Dedicated Support Resource|
|Next Day Onsite Support|
For additional information, or to purchase or renew your support plan, call Oak today on 0800 9889 625
Application that monitors the current status of your system & will quickly notify you of important issues. Advanced adds automated support logging for faster resolution.
Access brand new features added to your current software version.
Download the latest maintenance updates for your current software version.
Remote Client Installation
If you’re running Oak software on multiple computers you may need us to set up an example client installation. We assist by doing a remote client install for you.
24 Hour Support
Where your usage of our system is mission critical you may want to have access to support 24/7. We have dedicated engineers on emergency cover to assist.
Remote Training Session
If there’s a part of the software that you require additional training on we can log into your computer remotely and show you step by step how to use it.
To diagnose and solve queries quickly we use advanced software to securely connect to your computer to see at first-hand what is happening. Access to your computer is totally under your control so security of your data is never compromised.
To calculate the cost of calls we use a tariff table that has been configured for your carriers. This may need updating from time to time as call costs change. We can customise & build the new table for you.
On occasion you may want to install the main Oak software on a new computer or server. We assist by doing a new remote install for you.
If your security policy does not allow remote access we can send one of our field engineers to site to resolve any queries or to help with any software updates or training issues.
Dedicated Support Resource
For our mission critical and complex installation type customers we offer a dedicated support resource which can be deployed immediately to deal with any site specific queries. In these situations we allocate our senior engineers to your project.
Next Day Onsite Support
For urgent on-site support we can get an engineer to you the very next business day.
Information about your telephone system and the format of call data is held within our Visual Communications Editor (VCE). If your system is updated the format of the data may change and an update to the VCE required. We review your data and make any necessary changes.
For feature information regarding contracts taken out before 01/12/2012, please call us on 0800 9889 625
“Really responsive and knowledgeable and nothing is a problem. Always return calls and are there when you want them.”
Adam Chambers, Charles Derby
UK Based, Highly Trained & Here For You.
If your plan includes telephone support and you require assistance, call the Helpdesk on 0845 1362 625.
The Support Centre
The Support Centre
Our new Support Centre is your one stop shop for all online support for Oak products. Familiar services such as the Knowledgebase and online help are joined by new services, including Support TV, where we offer a wide variety of HD tutorial videos. Check out the Support Centre
Going The Extra Mile
When it’s time to renew your support plan, there’s no need to stress, we’ll contact you. However, if you’d like to initiate your renewal right now, we have a simple online form so you can Renew Today
We offer in depth training to all customers and resellers who request it. We have a range of courses designed to meet your needs, all of which take place at our HQ in Poole, Dorset. Book online today
The on-demand remote support solution that provides temporary, permission-based access to remote PCs for fast, efficient incident resolution that's proven to yield higher customer satisfaction levels.
If you have any questions or would like to talk to Oak about your support requirements, GET IN TOUCH!