Getting Mobile Call Recording RightWith the FSA requirement date for call recording of mobiles just around the corner, Comms Business talks to Oak Telecom and Voxsmart about how they have teamed up to provide a solution that works! Read More
Beginners Guide to Communications ManagementCommunications Management, which includes Call Reporting, is not a new concept, yet one that many people have never explored to its full potential. Today Communications Management can deliver significant business benefits, irrespective of business size or industry sector. Read More
Beginners Guide to Call RecordingThe market for Call Recording is growing at a double digit rate and there are three principal reasons for this. Read More
recordX receives a well-deserved Award!It's official, recordX Call Recording has been awarded the "Most Innovative Channel Software" award at the 2011 Comms Business Awards, the telecoms industry most acclaimed, credible and well supported awards. Read More
Call Recording RegulationsCall Recording regulations are changing all the time; with recordX from Oak you can always be safe in the knowledge that your business is fully compliant. Read More
Evolve Solution for Contact Centres Wins 2015 Comms Business Award

Oak are delighted to announce that Evolve, our real-time contact centre reporting solution, has achieved national recognition once again, this time at the 2015 Comms Business Awards.

Feet on the Ground, Head in the Cloud: Oak delivers Low-cost Skype for Business

Oak Telecom continues its expansion into new markets this month with the launch of BusinessConnect. The innovative integration solution enables businesses to deploy Skype for Business (formally Lync) voice and collaboration features, without the need to dramatically upgrade their current PBX system.

EVOLVE: Releasing the potential of Contact Centres

How Oak's next generation call reporting solution puts fresh insight and power back into contact centre management.

Oak Achieves 100% ISO Rating, Again!

We are proud to announce that Oak has again achieved a 100% rating in our ISO 9001:2008 accreditation this month, recognising our commitment to the highest standards of product delivery, systems management, and customer care.

A Beginner's Guide to Customer Relationship Management & CRM Integration

This educational piece looks at what a CRM system is and its benefits to a business, as well as how Oak's Integrate solutions have been designed to help you get even more from yours.

Leading From The Front

There is always a moment when resellers who want to enter new, bigger markets, crave an opportunity to do so. Therefore it should come as no surprise when those operating in the call management space swoop on Oak's new three pronged channel expansion strategy.

A Beginners Guide to Call Recording and Compliance

In this educational piece, we look at what the law says regarding call recording and financial transactions and how Oak's solutions can help you tick the right boxes.

Oak and Julia's House

Oak is proud to support Julia's House for the second year running by holding a Time for Tea event.

Oak wins national award for world-class software

Staff at software company Oak Telecom, based in Poole, have been toasting their success at the prestigious 2014 Comms National (CN) Awards this month.

The Big One - Evolve 2.0 launches October 8th 2014

At this year's Convergence Summit South, Oak will be launching its new Evolve range of communications management solutions aimed at mid-market channel customers.

Oak acquires Aspire Management Ltd

As part of it's exciting expansion plans Oak has taken over Manchester based and long term partner, Aspire. Oak has taken on all staff and is set to grow its northern presence to provide local support to resellers old and new.

Oak's product family continues to Evolve

Six months on from Oak's launch of its on line real-time comms management solution Evolve, Comms Dealer caught up with joint CEO Phillip Reynolds to assess how the channel has reacted to an industry game changer.

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