Getting Mobile Call Recording RightWith the FSA requirement date for call recording of mobiles just around the corner, Comms Business talks to Oak Telecom and Voxsmart about how they have teamed up to provide a solution that works! Read More
Beginners Guide to Communications ManagementCommunications Management, which includes Call Reporting, is not a new concept, yet one that many people have never explored to its full potential. Today Communications Management can deliver significant business benefits, irrespective of business size or industry sector. Read More
Beginners Guide to Call RecordingThe market for Call Recording is growing at a double digit rate and there are three principal reasons for this. Read More
recordX receives a well-deserved Award!It's official, recordX Call Recording has been awarded the "Most Innovative Channel Software" award at the 2011 Comms Business Awards, the telecoms industry most acclaimed, credible and well supported awards. Read More
Call Recording RegulationsCall Recording regulations are changing all the time; with recordX from Oak you can always be safe in the knowledge that your business is fully compliant. Read More
GDPR Blog 03: What are the business risks associated with poor security?

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

GDPR Blog 02: Why has the GDPR come about?

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

MiFID II - Are you ready?

The Markets in Financial Instruments Directive (MiFID) was first implemented in 2007 to enable firms to operate throughout European Union (EU) and encourage competition. It also introduced investor protection measures to deter poor practice and boost client confidence. Since 2009, firms have been required to record telephone conversations and keep copies of electronic communication. In 2011, this requirement was extended to include mobile devices.

GDPR Blog 01: What is GDPR and why is it important to my company?

GDPR is a big subject that mainstream business across Europe, including the UK, are just starting to see on the radar despite the fact that it was announced in May 2016. Firms now have less than a year to get their houses in order and become compliant with the directive.

GDPR - A Quick Overview

An elephant is due to enter the channel room next year in the form of a new EU directive called the General Data Protection Regulation – better known by its acronym, the GDPR.

Oak's Patient Connect Approved For Gamma's Horizon Telephony Platform

PatientConnect, Oak Innovation's award-winning contact management solution for the healthcare sector, has now been approved for integration with Gamma's Horizon telephony platform.

5 ways that call reporting is transforming contact centres

With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores the must-have features sending ripples through the industry.

Oak Expands Reseller Sales Opportunities with New Appointments

Oak Innovation has made two key appointments and announced an expansion of their channel sales team that are designed to increase sales opportunities for their channel partners with new applications for new and existing markets.

Simon Colledge Appointed Oak Head of Sales As James Takes On New Partnership Role

Oak has announced two strategic leadership appointments this week to further consolidate the company’s position as a mid-market player.

Oak Appoints New Voice Processing Director

Due to Oak's continued expansion into ever more sophisticated voice and data recording solutions, the company is pleased to announce the promotion of Richard Garel-Jones to Voice Processing Director.

NTA and Oak Collaborate On PCI and FCA Compliant Recording Solution

Hosted telephony providers NTA and call recording experts Oak Innovation are working together to provide fully compliant on-premise call recording for NTA customers.

Oak Evolve Now Rated Avaya Compliant

Evolve real-time call reporting & performance analytics application is compatible with the Avaya IP Office Platform

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