As individuals, we have experiences with many brands every day. Sometimes those are good experiences and sometimes they aren't. But all these experiences add up to determine how we feel about companies and whether we'll keep giving them our business.
When Apple released the first iPhone ten years ago it set into motion a cycle of innovation and transformation that has touched nearly every business in the world in some way or another.
The profile of Customer Experience (CX) has risen rapidly in recent years. It is now accepted business wisdom that good CX provides competitive advantage and with that has come widespread support for projects that target improved performance through a CX approach.
Oak Innovation is pleased to announce a new feature pack for the RecordX call recorder to simplify management of General Protection Data Regulation (GDPR) that comes into force on 25 May 2018.
Oak Innovation is pleased to announce that we are now certified to the latest ISO 9001:2015 standard. The assessor recognised that we have embraced the standard and come up with innovative new ideas to take quality to the next level. This continues our rich history of quality certification extending over 17 years.
One of the most common questions 'C' level executives face when confronting Digital Transformation (DX) and placing customers at the top of the boardroom agenda is 'What do I need to make this happen?'
With GDPR going live on 25th May 2018, organisations are reviewing customer data management procedures.
In response to increasing demand for customer experience and digital transformation solutions, the latest release of ConnectX broadens Oak's integration capability to support 100's of Customer Relationship Management and customer databases.
Enterprises across the globe face many challenges on a day to day basis and earlier we outlined how many organisations are reacting to the threat posed by 'disruptors' emerging in their own sector by undertaking a Digital Transformation (DX) and placing focus on users and Customer Service Excellence (CX).
Within most contact centre environments there are one or two stand out members of the team. They understand your organisation, products and services. They’ve developed and perfected techniques for dealing with common call scenarios and can think on their feet when there’s an exception. If only we could clone our contact centre stars to deliver a consistently high level of service.
Enterprises across the globe face many challenges on a day to day basis and earlier we outlined how many organisations are reacting to the threat posed by 'disruptors' emerging in their own sector by undertaking a Digital Transformation (DX).
Find out how to manage your distributed call centre more effectively.