Report in real-time, and over time, to better manage activity in your business.
See at a glance how an agent and the contact centre are performing.
Ensure you deliver the best possible levels of customer service.
Determine who can access which parts of call information to protect privacy.
Highlight exceptional calls immediately so any fraud costs can be minimised.
Control Agents, Queues, Calls
We support many options to allow you to mask certain credit card details.
Evolve offers complete Contact Centre Reporting, with all the advanced Real-time features you'd expect and more!
Introducing Evolve Real-time Call Reporting
Evolve is the next generation call reporting and management solution for formal and informal contact centres. Powered by our award-winning Oak Communications Platform (OCP), Evolve features real-time, interactive reporting and evaluation tools for in-depth business analysis, and greater control over your call handling. Each system is customised according to your specifications for a solution that perfectly matches your business needs.
See an immediate reduction in business costs of up to 15%.
Answer telephone calls quickly and handle them effectively.
Ensure increased levels of telesales are being made to drive new sales.
Work with staff to develop their telephone and telesales techniques.
Best Call Management Solution
Comms National Awards 2014 Winner
Benefits of Call Reporting
Oak’s next generation call reporting solution, Evolve, puts fresh insight and power back into contact centre management. Find out more
FCA & PCI DSS Compliance
Our products meet the regulatory requirements defined by the FCA and other regulatory bodies. They are updated regularly to ensure that they continue to meet new regulations. Find out more
We have a range of support plans to suit your business. To go along with them, we’ve created a suite of advanced tools that help you get the maximum benefit from your Oak products. Find out more
What Customers Are Saying
“Effective and efficient customer service.”
“Report is the best cisco uccm reporting tool on the market! ”
Featured Case Study
When Gardiner Bros and Footsure sister companies wanted a call reporting and analytics solution to improve their customer service levels, they came to Oak. Read the case study
How to buy - If you'd like to be put in touch with your nearest Oak Innovation reseller, GET IN TOUCH!